Options. 3. Thanks for coming back to via private message to confirm your information. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. We would like to show you a description here but the site won’t allow us. eg3fix your landline; tap can't receive calls and it takes you straight back to the start. Hey, Did anyone else get Virgin Media turn up at your. Openreach engineer has twice failed to turn up - considering cancelling my contract. Hello kaneledis. Go to our service status page. Restart your equipment. That's what I go by anyway. I ordered my home start setup kit approximately one month ago which arrived today. Phone line not working since upgrade. Fri 17 Nov 2023 02. Even sitting in the room above the router, the WiFi was dreadful. It's great having you on board with us in the Community. To view this please sign in to My Virgin Media here: My VM. Re: Engineer keeps not showing up. They then sent me the engineer's. Average salaries for Virgin Media Software Engineer: $116,902. I have successfully charged them £20. we have now been told we can get it so re ordered it is suppose to be getting installed on the 7th feb. Options. on 01-12-2022 10:32. Broadband Fibre broadband & phone. I booked appointment for a virgin media engineer to change cable box and location and move socket tomorrow morning (11 Feb). Change or cancel a technician appointment. I have talked to about 10 different people on the phone and on the chat. I have read some quite troubling threads on the forum of people seemingly being fobbed off with delay after delay. 2 customer Service Agents gave me 2 different reasons, one was a fault in the area (there wasn't) and another said the equipment hadn't been delivered to the warehouse. Stay safe online. I have successfully charged them £20. Then turn on the V6 again whilst keeping hold of those buttons for a furhter 30 seconds. They told me an engineer would visit on Thursday 2nd. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . 99 and also possibly an installation or activation fee for the 360 box, although this may be waived if the customer is upgrading to the Ultimate Volt package. I. Next door but one had his full installation. Copy the text in the Direct Link box, beware, there may be more text than you can see. Please can you book an engineer asap my account no is 1050746005Go to our service status page. He didnt even bother trying, just wanted to go home. Gaming Support. Turn on and start the Box. Hi Pete, thanks for messaging us over PM, I am glad that this is on the way to becoming resolved. At the same time I cancelled my virgin TV and broadband service. Hi, I had an engineer scheduled to come out 25th March but they did not turn up (see attached). On the video you simply plugin the cable. Options. Over 12 months from my order. • If you select Change Network Settings > From here, you can change or update your WiFi settings. Installation of a landline and broadband installation takes approximately 14 days. 1 ACCEPTED SOLUTION. I'm trying to contact the salesman who I previously talked to but he is not returning my calls. matt. Stayed home from work, engineer didn't turn up, phoned up and they just said the engineer might be late but they have no idea when they. The router only gets involved if this a V6 with internet connectivity issues - live TV doesn't use the internet, OnDemand & streaming does. No show, rang now at 645pm they said they would get back to me at 7 but didnt. 23-09-2022 16:29 - edited 23-09-2022 16:30. QuickStart, set up and connections. They will just waste your time. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 08-02-2023 01:51 PM. After booking a technician slot for today 12-4pm and receiving numerous messages telling me to make sure there was someone aged over 18 to be present, they failed to show and it’s impossible to talk to someone who knows what’s going on !!! My V6 has the dreaded GSOD and is constantly rebooting so I’. . @A_HONEYMAN1979 wrote:. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Looking at the service hers it is not showing active. I have tried to call and I cant get past contract number as I dont have one yet. All field engineer apprentices work towards a Level 2. Options. Engineer didn't turn up. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Alessandro VoltaThe forum team may help with a deadlock letter (If not the compo). If though, you don't call us to physically disconnect the landline from your contract/package, you'll continue to be charged for the landline (even if it doesn't work) so this is something to bear in mind as. My Virgin Media. I reset the hub after the update and since then I have had no home phone. VM engineer no-show, Billing team refuse to compensate. Options. Virgin Mobile. This is now the second time that Virgin Media have failed to turn up to install my broadband and absolutely no comms at all, they just didnt show up after i waited indoors for 6 hours. I'd suggest giving the broadband team a call and they can check the status of the engineer's visit. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. Great-value deals on unlimited broadband I must say, I am absolutely in shock!! I had an engineer booked in for yesterday who was supposed to turn up between 1-6PM and he never showed. I can see you're already getting some help from my colleague within a PM, I'll let them help further if you want to reply to their messages 🙂. I've recently had an email from Virgin Media stating I need to arrange a switchover to fibre for my telephone line. Anyone else have this problem and how was it resolved? We would like to show you a description here but the site won’t allow us. If you charge me £25 for a wasted visit then I'll be charging you for my time at. I have followed the steps to check it online but the message says it’s unable to do so. I've wasted hours and hours over the past few months on the phone to Virgin and still nothing has happened. I have looked at the video on line about setting up the Hub. Hi, We're moving house tomorrow and so last week my partner phoned customer support to arrange a moving date and an engineer to install a connection at our new house. I told the salesperson I could not set it up by myself, I definitely need an engineer, I was willing to pay £30. £29. Basically, a Virgin Media engineer turned up, connected all the cables, left the TV in the start up menu, told my husband to press OK at different stages. My thinking now is that you bill the Neil Berkett £60. 00 pm. We had the pack sent to us and have attempted to set it up ourselves. Despite all of this, so far today: - Between 7:20-7:40am - 7x disconnects. If we promised to be with you on a particular day and we don’t turn up that day, or cancel with less than 24 hours’ notice, we’ll automatically apply a £29. I placed an installation order on November 28th and went through the direct debit setup and installation date selection. This happned to me today. Options. try using a free WiFi analyser app to check for clashing with your neighbours, SSID disappearing and so on. I can only apologise you were having an issue but taking a look this end, I can see you were able to cancel it. 08-02-2023 01:51 PM. At 8-35pm called virgin to explain and have been informed there is a fault in the area however ours is not to do with that, need to send out and engineer- as fault is in the box ok- thats fine however next appointment is. Could I please change my Engineer . Initially was told between 1pm and 6pm but I'll be able to see a more precise time on the my VM app on the day. I took the day off work especially as well. I have tried to cancel an engineer re landline problems , my account isn’t showing an engineer hence I cannot cancel I have requested a - 5167679. You can also view this in the My VM app . If our technicians find the issue is with your equipment and not Virgin Media’s, or if Virgin Media equipment has been damaged or tampered with, you may be charged a £25 fee. Browse Virgin Media Virgin Media Community. I have waited and given the engineers the benefit of the doubt, but they have still not turned up and I have. The start up menu didn’t. take WiFi off automatic in hub settings - try a different channel (1,6 or 11 on 2. Then someone else will bring the internal parts and connect them up for you. Upon contacting customer service to inquire why, they informed me that the engineer hadn't attended as the pre installation work (which I hadn't been. Welcome to the forum. We've been asked not to post the number on the forum so I'll send you a PM with it. set up and connections. I have a new LG 47LF7700 and Virgin Media Samsung V Box. I believe it is a deliberate strategy by VM. Check your account online to see if there is any new visit shown there. Options. You an either call in to arrange this or wait here for a few days for the Virgin Media staff here to arrange for you. A VM person will respond in a day or two. Meanwhile, worth a check for any “known network faults - try in 2 places. on 16-10-2022 19:44. Explain what you need done - if an engineer visit is offered accept that. Wednesday it was still not working, after 50 minutes on hold to Now they discove. QuickStart, set up and connections. #1 Virgin UK phone support said there was no fault in the area and they would call an engineer #2 Engineer arrived, said there was a fault in the area so did not take a look at my equipment, basically just told me it was oversubscribed in my area and due to everyone working at home and nothing could be done. Thanks for your reply @Dadocreate, I have checked our system and can see that you have spoken to the team again since posting this. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. On the public pavement outside I believe the little CATV manhole (that I think Virgin use) has recently been tarmacked over when the Council. 1 ACCEPTED SOLUTION. Check or update your contact details, and then click Next. 17-08-2022 15:17 - edited 17-08-2022 15:37. QuickStart, set up and connections. Has anyone recently experienced data breach with virgin media as in your number was mapped to different account , you receive a message on technical engineer visit with options (reply fixed or continue) and if you reply fixed , you get a call from a random person informing you are cancelling Virgin Media. Engineer turned up but no connection in box. Had you chosen to persevere then you would have also been entitled to £5. 1: A signal issue with the in-built Freeview terrestrial tech. Stream from Virgin Media. Please can the problem - 5187411. 4 hours ago. 3. £5. 3. Speed. I happened to notice evidence of at least some IPv6 back in. Continous cycle. I had no phone call to say no one will turn up. on 15-12-2022 21:36. You may also be charged a £25 fee if you want a change to the setup of our services in your home. I told him that I wanted to connect my PC to my Virgin router via ethernet. Engineers fails to turn up in My Virgin Media App yesterday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. £9. on 10-02-2023 10:41. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. I can't remember the last time an Engineer came to check my Hub or internet connection. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. Moved install date !!! in QuickStart, set up and connections an hour ago; Nightmare with address number and not activated yet. virgin unit (PLASTIC CASE) fitted outside of the house is falling apart and has water inside the download speed hardwire check is varying between 40 and 55 Mbps max ,should be around 100 plus. Engineer arrival time not updated on MyVM. 10-09-2022 17:45 - edited 10-09-2022 17:47. Options. We would like to show you a description here but the site won’t allow us. lovett wrote: ». • Check the connection is tightly connected, it will make a 'click' noise when connected perfectly. > Network. A master socket is the main socket for the phone line in your home, not an extension socket. To order an adapter, simply click Ready to switch in the. on 11-02-2023 16:42. Networking and WiFi. Although if you have been given an initial go-live date, then you are entitled to compensation of £5. Waited from 1pm to 6pm no show and worst of all, no communication from VM to say the engineer would not be attending. Engineer came yesterday to - 5316582. @shina67 If your services are now running again it is likely that the issue was caused by an external fault. I was due to be installed today and the engineer has not turned up. After checking the newly installed box outside be couldn't find a connection so didn't install the line inside. DTully. It’s run through from the basement and is incredibly rusty so I think the best option moving forward is having a virgin media wall socket installed which obviously requires an engineer. Book an engineer. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't take time off work to wait for an engineer, just wait until the next day and plug the router in yourself. But if the socket is there and you have the router, it should be straight forward to set up yourself. If you are connected via Ethernet cable you may not see this option. Is ther. This is the fourth day now and I decided to stay with Fibre and I signed up for an 18month new contract with Virgin. Get the V6 box back and make sure you don't have any problems, and then as you have been able to have a test run of the 360 you can then decide if you want to software upgrade both. on 27-11-2022 02:06. 2: Seeker. I am going to send you a private message. Ignore all the options and don't press any buttons then you should be placed into a. The engineer was meant to come between 8am and 1pm, but has not arrived yet. Tudor. There will be a cost of £25. Using your remote control Select Help & Settings on the Home screen. £26. However, as Virgin Media Broadband is a very variable service at the moment, their comment about the problems with the intermittent service was very plausible. You’ll then be able to use your same old phone to make. So we waited in for the pre-arranged engineer to call between 4 and 7pm tonight and they didn’t turn up. Ring customer services and check to see if theres been a signal fault in your area etc and ask if an engineer has been issued a job ticket to attend your premises and if not dont bother answering the door as it could be a rogue vm trader. Give the broadband team a call 0330 041 2460. Arranged to work from home with my. If there is a line in the property already the engineer may not need access to this, however I would make the landlord aware as to the install date anyway as they would likely need to access this anyway to check on the. Gaming Support. on 06-02-2023 17:20. . I appreciate what you've said as we're always looking at ways to be better. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. Email. 99 for a new landline, but it’s free if you already have one. I thought you couldn't have a 360 and a V6 running on the same account at the same time. Joining in. He stated that someone else will come the following week. My account; My bills; My apps; Upgrades; Service status;. Virgin Media will charge you £10. @Anonymous User. 25 for each and every day that you are kept waiting. In response to Anonymous User's comment. many help would be greatly appreciated thanks. Speed Virgin Media Not Allowing Me to Cancel. We would like to show you a description here but the site won’t allow us. Options. 1 REPLY. on 12-01-2023 20:13. We would like to show you a description here but the site won’t allow us. He then attached his portable TV to the original V Box - no. Hi I ordered broadband, home phone and apple 4k TV about a month ago. Do not cancel your existing broadband service until Virgin is in and working. PO Box 4014. Choose Settings. I had scheduled someone to arrive at 4 p. After the usual resets etc the system recommended an engineer visit which it booked for 1. 0 Kudos. Posted November 12, 2012. you'll get £26. > Connect to the Virgin Media TV service now. 3 weeks ago. We would like to show you a description here but the site won’t allow us. No, you can keep using the same phone you’ve always used. 06-11-2019 9:40. Options. Speed. How miserable is your service? Engineer didn't show up, didn't give a call, a warning, nothing! What do I have to do now? Wait another - 5131257Press the “Home” button on your Virgin remote control. He advised the home phone be left connected to the Hub. This is a failed installation, call them up and get them to fix it. @Anonymous User. on 05-01-2023 15:51. Check the condition of your phones. . NO PHONE LINE SERVICE SINCE 18TH SEPTEMBER, ENGINEER CAME TO CHECK INDOORS, HE SAID IT WAS THE CABLE FAULT OUTSIDE THE HOUSE, THEY CAME TO LAY NEW CABLE OUTSIDE BUT NEEDS TO BE RECONNECTED INTO THE HOUSE, NOT SEEN A VIRGIN MEDIA ENGINEER SINCE THEN, NOT GOOD. Hi Jez1085, Thanks for posting on our forums, I am sorry the engineer didn't arrive for the appointment time. Virgin media cancel installation month after month. They said he ould call this morningto confirm his visit bt. Since being connected to Stream TV the Upgrade app has not worked, neither does the link it sends you to on the web. Go to solution. 95 setup cost depending on the package. 10. (This. 4. Bear in mind that any other provider will also be at the mercy of third-party engineers, with the exception of Virgin Media. Joining in. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. Status pages said no problems. 1st one replaced the box with two previous models but same problem. Test Engineer salaries at Virgin Media can range from £37,664-£44,764. on 10-02-2023 17:13. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. 0 Kudos. My internet was supposed to have been live on Tuesday, no engineer required. Hi there @Liamnew1, welcome to our forum and welcome to Virgin, we are happy to have you. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. There are 10 types of people: those who understand. > Connect to the Virgin Media TV service now. door knocks at 735pm engineer apologising for being late but pitch black and no way could we allow drilling at that time of night also health and safety of the engineer working in the. Hey, Did anyone else get Virgin Media turn up at your. I have checked your account and could see that the work order is active and scheduled for 2/3/2022 between 8 AM-1 PM. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) By cheque (with your name, account number, and postcode on the back) to: Virgin Media Payments Ltd. 4 and there is a potential problem My hub 3 connects to the incoming box on the wall with what looks like an ethernet type connection and cannot be removed and it connects to the router with a screw type add-on fitted by a Virgin Media engineer. When I try to make an account online, it says 'opps we've run into a problem'. a month ago. but helpful does not mean solved!) Today, my connection has completely died, and no reported faults in the area. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Solved: Is there any way to book an engineer without having to phone? - 4918892 - 2Ah well here goes again. You can wait on this forum for a VM staff member to respond - which may take a couple of days. Account - Cable. Hub4 flashing green constantly (modem mode) e. We would like to show you a description here but the site won’t allow us. V6. There may also be a £9. Options. Honesty a five week delay is nothing in VM's world - you might like to at least start the process of investigating alternative broadband providers. We would like to show you a description here but the site won’t allow us. m. screw the master socket back to the wall. In response to Anonymous User's comment. -----I've tried using WhatsApp to make contact, but haven't yet got passed the bot. Still no wifi, no external cable connection, at the very least 7 more planned visits since my last update (including18th, 20th,21st Jan) , all aborted, some without giving any notice so I had to waste a day waiting each time for the engineer to not turn up. You can book a technician either by phoning customer support, or waiting for staff to reply here. An appointment was booked when I signed up with TalkTalk for today 8am to 1pm but the engineer never turned up. App then says we need an engineer, and. Best,Sorry the self care checks didn't make a difference. So I have no idea when I will be connected. The broadband signal is weak and non existent in some rooms. And the range for the position was between $75,000-$95,000. Used the 'diagnostics app on my mobile, and did a reset, checked cables, etc, powered off/on again, (following the instructions by diagnostics), no joy. 1 Kudo. After checking the newly installed box outside be couldn't find a connection so didn't install the line inside. Now tell me they can't advise me of anything until they receive the day's BT Openreach notes after 6pm this evening. Openreach engineer has twice failed to turn up - considering cancelling my contract. All clueless. Tudor. Calling up they say they can't tell us when they'll arrive and to make an account online. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. Virgin Media will charge you £10. I quickly turned it down because I did not want to take such a significant pay cut. You can wait on this forum for a VM staff member to respond - which may take a couple of days. Options. Jowa21. i have searched VM website but cant find how to make an appointment on line or home to chat to VM. That's only partly correct. Cannot find details of visit in my account but. I wondered if someone could send me a link to vm own chat or to book engineer visit ?Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on 25-11-2022 16:07. I have waited and given the engineers the benefit of the doubt, but they have still not turned up and I have heard nothing. FYI that I do not work for NOW, just a NOW customer trying to help. he refused to give me his second name and by. While out last week the engineer broke the TV unit which I'm still waiting on. 15 credit to your bill. Reply. 00 if you are not in for a booked appointment. A Ti-Vo was installed in one of the upstairs bedrooms. If you are connected via Ethernet cable you may not see this option. 06-11-2019 9:40. I have just moved to a new house and I had a Virgin media engineer scheduled to setup my broadband last Wednesday 10/05/17. If that's the case then you'll still definitely have the usual landline set up until then, but once the date passes it will go inactive. QuickStart, set up and connections. Yes the situation is a bit messy and confused. This is not fine, this is not normal and Virgin needs to fix this. . Sign in . Otherwise - explain the issues you're having on this forum and others can advise, VM. Test your wireless connection. Hi Simoncruse, Thanks for your post and welcome to the forums. Great-value deals on unlimited broadband. My line is down again, my attempt to connect to Hub has failed. Moving home with Virgin Media. Solved: Hi All, Recieved notification on my phone this morning of an Engineer appointment on Friday. . Get our superfast unlimited fibre broadband. 10. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. We would like to show you a description here but the site won’t allow us. Our internet now seems fine and I want to cancel the visit, but I cannot. Eventually got through on the telephone after 30 mins, and the Operator did her best but was clearly untrained, but I did end up with an egineer visit. I was told that the engineer will visit between 8AM-1PM. I need a link or phone number to book an engineer I'm getting nowhere fast and my patience is wearing thin with virgin. DTully. First someone will come to run a cable from the road. Tudor. The latest outage is not the only reason Virgin Media has faced criticism in recent weeks: mobile customers will this month also have to contend with inflation-busting price increases of up to 17. There's still clearly something going on here, despite using the online Virgin media. So he came and tested the speed and then said he would change the modem from a SB5100 installed a few months ago. Free interview details posted anonymously by Virgin Media interview candidates. lovett wrote: ». Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 4GHz) factory reset hub if not already tried - long pinhole press then let it boot up and settle. eg4go to live chat to resolve issues and book engineer. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. 22 along with broadband and TV. Sounds like you need a manned engineer install rather than self-serve. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. He did not have the 'staples' to move the cables across the room, but said that he was going to report it to virgin as the homeowner being undecided about the box location rather than a lack of equipment. .